A retail chain whose founder lives near York has been named the best in its sector.
Richer Sounds tops the table of technology stores in a customer survey by consumer watchdog Which?
It says the chain “has smashed even its own stellar track record by achieving one of the highest customer scores recorded in a Which? survey”.
“It’s so consistently one of the best shops in our surveys it’s a no-brainer if you’re in the market for audio-visual products such as TVs and sound systems,” the report goes on.
“And this year, it has one of the highest customer scores we’ve ever awarded.
“It boasts five stars for almost every measure in our survey, from service to value. The only area where it slipped (to a still-decent four stars) was the amount of packaging used.”
Customers loved the fact that Richer Sounds’ staff offer advice in person, over the phone or via video call seven days a week.
The firm came ahead of second place Apple, and John Lewis in third.
It’s inspirational founder, Julian Richer, lives near York. He has an honorary doctorate from the University of York.
The Range and Sainsbury’s were together at the bottom of the Which? tech table, both scoring poorly for product quality and customer service.
A dissatisfied shopper at Tesco, which came third from bottom, said: “The products are not of good quality. If you want a good picture, sound etc this is not the place. I only buy tech from Tesco if I need something cheap that I won’t use often.”
Discount store B&M is at the bottom of the table for home appliances, with Home Bargains a close second.