A family have praised Street Rangers who came to their aid after their baby was scalded at a York coffee shop.
Three rangers stepped up to help after the accident left the nine-month-old baby with scalding on a large part of her leg.
It happened at the Pret A Manger on Parliament Street on 6 March.
The team from the Street Rangers, run by Eboracum for the York BID, stepped in quickly to provide emergency first aid treatment.
An ambulance had been called and due to the service being busy there was up to two hours wait time.
So one of the rangers made arrangements for a family member, who wasn’t familiar with York, to drive as close as possible in order to take the baby to hospital.
In the meantime, they continued with the first aid with cold running water and reassurance.
The baby’s grandfather contacted Eboracum after the incident to offer his thanks.
He said: “I am writing to express our heartfelt thanks to Dave, Tom and Scott (Rangers), who attended Pret A Manger in the centre of York city centre when our 9 month old granddaughter accidentally scalded her leg.
“They arrived within minutes of the accident in response to a call from Pret.
“Dave immediately took control of the situation and helped our daughter to the kitchen area to put the leg under cold water.
“We had already poured cold water on the leg, but Dave advised us to run under cold water for a further 20 minutes, before wrapping leg in clingfilm and then going to A&E.”
One of the rangers went with the grandfather to the car park and guided him to a spot close to the coffee shop. The family then drove to York Hospital.
The grandfather said: “Following assessment by the A&E doctor we were advised the scalding wasn’t too severe and the early treatment by your team was the correct course of action.
“Our granddaughter was discharged after about four hours.”
The baby has since had follow up appointments. All the doctors confirmed the critically important benefit of the initial first aid, without which she would have had a longer recovery period.
The grandfather added: “Please pass on our sincere and heart-felt thanks to Dave, Tom and Scott – they made a very difficult and distressing situation more bearable.
“Please also let them know she is doing well and should have no lasting effects.
“We will look out for them the next time we have a trip to York to thank them again personally.”