New travel centre opens at York Station – and very swish it is too

10 Sep 2020 @ 7.24 am
| Transport

This is how the travel centre at York Station looks now.

Offering a much lighter and modern environment the LNER Travel Centre has opened in its new, more central location on the main concourse, making better use of the space within the Grade II listed building.

It was previously found at the front of the station.

The project has been completed as part of a wider transformation underway at the station, aimed at providing a “more enjoyable experience for customers”.

Toilet facilities are being improved and increased and work will soon begin on creating a new First Class lounge and two new retail outlets in the space where the old Travel Centre was situated.

More improvements

How the first class lounge will look at York station. Image: planning documents

Abu Siddeeq, head of customer experience at LNER, said: “We’re delighted to reach this significant milestone in our plans to transform York Station and it’s wonderful to see customers and colleagues enjoying using the new Travel Centre.

“We will be working hard over the coming months to provide even greater enhancements to the station, such as the new First Class lounge, which once complete will give visitors a brilliant experience when travelling to and from this historic city.”

The final elements of the improvement programme will be completed in early 2021.