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Emergency boiler arrives at the estate where residents have been without hot water and heating

New bolier equipment arrives earlier this month for Derwenthorpe - Image from Sandra Fell
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Equipment to install an emergency boiler has arrived at the Derwenthorpe Estate in York.

Engineers brought the components in on a truck and, as promised, work to get it up and running has begun.

People on the Derwenthorpe Housing Estate told YorkMix they are freezing after their heating system failed – and are fed up with excuses.

The estate, a mix of private and rented homes, is managed by the Joseph Rowntree Housing Trust (JRHT).

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Derwenthorpe Estate – Image from Mark Ostle

JRHT have apologised saying they are “very concerned about this interruption to service and the impact on Derwenthorpe residents”.

A separate company provides hot water and heating to the properties via common site boilers.

Resident, Charlotte, has been telling YorkMix Radio that breakdowns are common.

Charlotte said: “It is horrendous. Both my kids are ill and yesterday we’d been out I just wanted to get home and get the kids into a hot bath to warm up I couldn’t.

“I am sat here with millions of layers on just to try and keep warm and the same for the kids.”

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Veolia are responsible for supplying heating and hot water to residents in Derwenthorpe through a central district heating system which is powered by gas and biomass boilers. This is through a contract with JRHT.

This is what JRHT has published on its Facebook page:

Veolia have informed JRHT that;

  • Any resident who is having a problem with heat or hot water should contact Veolia to report on 0345 0781154 or via [email protected]
  • Veolia are obliged to assist vulnerable residents with alternative heating
  • An emergency boiler is being installed in Derwenthorpe on Tuesday 13th December which is aimed at providing additional capacity to the system.

JRHT are very concerned about this interruption to service and the impact on Derwenthorpe residents. JRHT also expect that Veolia respond in a timely and effective way to all residents’ enquiries.

JRHT would like to take this opportunity to apologise for any inconvenience experienced.

We asked JRHT for an interview and they were unable to provide anyone at the moment. We have said the offer is open.