Council’s Customer Centre at West Offices opens

City of York Council’s brand new purpose-built Customer Centre will open its doors to the public at 10am on Monday 25 March, bringing all customer services together in one place for residents to access.

Residents will be able to get information, advice and support from a range of services, including:

• Benefits
• Council Tax
• Business and training
• Education and learning
• Environment and waste
• Planning and building control
• Housing
• Parking and concessionary travel

Residents will also be able to talk to advisors from other city services such as Future Prospects, the South Yorkshire Credit Union, with the Citizens Advice Bureau joining the centre in the near future.

The customer centre opening hours will be 8.30am to 5pm, Monday to Friday.

Cllr James Alexander, Labour Leader of City of York Council, said: “I’m proud that when we open the doors of the customer centre on Monday, we will be able to offer our customers a truly 21st century experience in a modern, welcoming, accessible environment, meeting the needs and expectations of our residents and in one location.”

Councillor Julie Gunnell, Cabinet Member for Corporate Services, said: “We are very much looking forward to welcoming customers to our new customer centre at West Offices, where they will be able to get all their service requests and queries dealt with in a single, purpose-built environment, with better facilities in more comfortable and attractive surroundings.”

Kersten England, Chief Executive of City of York Council, said: “Bringing our services together under one roof will support the organisation in becoming as efficient as possible, save the council £17 million over the next 25 years and make it more convenient for residents in York to get the help they require.”

To contact the customer centre, email: [email protected] or phone 01904 551550.



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