Train operator warns of further disruption to services

Trains from Selby, Malton, York and Thirsk which are run by TransPennine Express continue to be cancelled at short notice.

The news comes after it issued a “Do not travel” message this week.

The company says: “Due to the ongoing impact of higher-than-normal sickness levels and a number of other issues including a training backlog as a direct result of Covid, it is necessary to make amendments to some services in advance to ensure the majority of the timetable operates efficiently.

“Usually, we will make these changes the day before to give customers as much notice as possible. In some cases, we will try to do this several days before if there is a significant change to the normal timetable.

“Some TPE services may still face ‘on-the-day’ challenges, resulting in short-notice cancellations or service amendments made on a day-to-day basis.

“We are sorry for any disruption that this may cause to journeys in the coming days and ask you to allow additional time for travel and to check carefully – up to the last minute – for any changes to train times.”

For details of cancelled or amended services, please view JourneyCheck.

Alternative Journey Options

If a service you had planned to travel on does not operate, your ticket will be valid on the previous or next available TransPennine Express service at no extra charge. If you need to make a seat reservation, please call our contact centre on 0345 600 1671.

Ticket acceptance is also available with other operators like Northern and LNER on some dates. Check before you travel.

Customers should travel as close to their original booked time as possible when using other operator services.

These arrangements are reviewed on a weekly basis.

TPE added: “We are endeavouring to ensure that all rail replacements provided throughout the duration of the amended timetable are accessible coaches. Where we are unable to provide an accessible coach for any reason, we will make arrangements for suitable alternative transport, such as an accessible taxi, to be provided.”

Compensation & Refunds

If you are inconvenienced by amendments to services, you can check to see if you are eligible for compensation. More information on Delay Repay and compensation can be found here: tpexpress.co.uk/help.

If the train that you were intending to travel on is cancelled or are unable to complete your journey, then you can apply for a refund.

Refunds in these circumstances will not be subject to an admin fee and you are asked to submit your refund within 28 days of your intended date of travel. You can apply for a refund here: tpexpress.co.uk/help/refunds.

If you need any help or advice, or would like to rebook your journey, please get in touch here: tpexpress.co.uk/help/contact-us