Marks and Spencer in York reveals updated store plans
With its Coppergate store closed and its new store at Vangarde Shopping Park open, Marks & Spencer completes its shop shake up in York this month.
The company plans to unveil its new look Pavement store on Thursday, May 22.
The modernisation will bring M&S’s fashion and food departments under one roof at one of the company’s oldest stores in the country.
Also the store will have an enhanced M&S bakery and an extension to the café which has views of York Minster. There will be a brand new beauty department.
Store manager, Andy Crum, said: “I am looking forward to welcoming customers to see the makeover of our York Pavement store on Thursday 22nd May.
“M&S has had a store at The Pavement for more than a century and we are delighted to be bringing some of the newest features, such as the M&S Bakery and Beauty department, for local customers to enjoy.
“We are excited to share what we have been working on for the last few months with customers and hope that they will join us to mark the completion of work at the store.”
As part of the makeover, the M&S satellite store on Coppergate closed on April 26, with the kidswear and menswear departments moving to the Pavement store and homeware relocating to Vangarde Monks Cross.
All staff from the Coppergate store have moved across to the Pavement or Vangarde stores.
Today my visit to your pavement store in york proved so stressful i felt i needed to let you know what has happened. The changing rooms were closed, when asked why the floor staff said it was a higher management decision. Anyway i chose five items and before paying for them i asked the staff if no good could i have my money back even if goods were further reduced and two of the girls on the tills assured me i could have a full refund.i went into another shop and tried on your goods but all except for one item did not fit so went back to the store only to be told one item was not refundable at all as it said so on tag. The chap trailed me down to the till where the girls had told me i could have refund if i kept my till receipt and neither of girls was there so he rsng somewhere and finally told me i could have refund on all the goods. Customer service shoddy, shoddy shoddy, trailing me, a pensioner around and so stressful and time consuming, the whole experience was dreadful. M&S, please dont let this happen to someone else. Stressed out customer! Mrs P Birch, 54 Wetherby Road, York
Press release aught to be headlined something like:-
Local shoppers now need to buy a car to shop at M & S and increase the York Ring Road Congestion some more.
Do you agree?
Twitter @kevinward59